Reservations

While we always try our best to accommodate last minute appointments, please make your reservations at least 1 week in advance.  Multiple and group appointments may require more notice in order to accommodate all requests.  A credit card guarantee is required as the time of booking.

Group Bookings

For parties or four or more guests, please contact our group coordinator for group booking policies and availability. You may also download the group event contract directly from our Private Party website page, which is to be completed and submitted at the time of scheduling.  We advise to schedule group services a minimum of 2 weeks in advance.

Pricing and Services

Prices and services are subject to change without notice.  Should you choose to modify or upgrade your services upon arrival, please understand that a change in price is to be expected.  We encourage you to communicate to any of our team members any questions you may have regarding  your service(s) or pricing.

Gratuity

Gratuity is not included in the price of service or spa packages. Customary tipping runs 15%- 20% but is, of course, up to your individual discretion. You may tip the therapist in the room or upon check out at the front desk with check or cash. We are unable to charge gratuity to credit or debit card unless arranged in advance.

Personal Belongings

Please leave all jewelry and valuable items at home or securely locked inside your spa locker. Margot European Day Spa is not responsible for lost or misplaced items.

Cancellation Policies and Fees

Your spa treatments are reserved especially for you. We value your business and ask that you respect the Spa’s scheduling. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. A same day cancellation fee may apply to appointments cancelled less than 24 hours in advance. Missed appointments will result in a 100% charge. Scheduling an appointment is your acceptance of these policies. All services (including those with gift cards) require a credit card to guarantee a reservation so please have your credit card ready when booking.  Upon checkout, guests chose their method of payment.  All major credit cards, checks and cash are accepted.

Cell Phones

Please respect fellow guests and the tranquility we provide by muting your cell phone upon arrival. Cell phone use is prohibited during spa service and in common areas of the spa. As a spa, we encourage our guests to “unplug” during their visit in order to achieve maximum benefits our services offer. Should you need to use your phone, please inform your therapist so that you may do so without disturbing other spa guests. Cell phone use may disrupt the duration and quality of your spa services.

Gift Cards

You may order your gift cards by telephone or from our website for direct mail or printing options. Gift cards are available in any dollar denomination, spa package or Ala Carte services and are valid for 1 year. Gift Cards are not refundable or replaceable even if lost, misplaced or stolen. Gift Cards are not valid with Medical Spa Services, and cannot be redeemed as cash, taxes or gratuities.

Check in

To ensure that we may offer the best service possible, we ask that you please arrive 15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the duration of service(s) may be adjusted so as to not inconvenience other guests. Full price of scheduled services will apply, so please plan accordingly.